Terms & Conditions

1. Who we are

Conceptual Integrated Consulting Limited is a professional consulting firm providing services in Talent Management & HR Solutions, Business Development & Strategy, and Professional Training Programmes to organizations across Africa and beyond.

These Terms apply to all users of our website, prospective and existing clients, training participants, and any person interacting with our services, whether online or offline.

2. Acceptance of these Terms

By accessing or using our website, submitting any form (including contact, booking, or proposal forms), registering for a programme, or engaging CICL for consulting or training services, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website or services.

3. Scope of services

CICL provides advisory, consulting, training, and related professional services, including but not limited to:

• Talent management and HR consulting, including outsourcing;
• Recruitment support and selection advisory;
• Business development, strategy, and process optimization;
• Corporate branding and organisational design; and
• Professional training programmes and capability-building interventions.

The specific scope, deliverables, fees, and timelines for any engagement will typically be set out in a separate proposal, work order, or service agreement agreed between CICL and the client. Where there is any conflict between such specific agreement and these Terms, the specific agreement will prevail to the extent of the conflict.

4. Client responsibilities

By engaging CICL, you agree to:

• Provide accurate, complete, and up-to-date information as required for us to perform our services;
• Ensure that any information you provide about your employees, participants, or candidates is shared in compliance with applicable data protection laws;
• Designate a primary contact or project owner to coordinate with our team;
• Meet agreed timelines for feedback, approvals, and provision of inputs; and
• Honour payment terms and other obligations agreed in proposals, invoices, or service agreements.

5. Proposals, fees, and payment

Unless otherwise agreed in writing, our proposals will typically specify the scope of work, fees (fixed, milestone-based, or time-based), and any applicable taxes or expenses.

• Acceptance. Proposals are valid for a limited period indicated in the document. Engagement begins upon written acceptance and/or payment of any agreed deposit.
• Invoicing & payment terms. Invoices are payable within the period stated on the invoice (for example, 7, 14, or 30 days). Late payment may attract interest or suspension of services.
• Expenses. Out-of-pocket expenses (such as travel, accommodation, venue hire, or materials) may be invoiced in addition, where applicable and agreed.
• Cancellations & rescheduling. For training and workshops, cancellations or rescheduling by the client may incur fees or forfeit deposits, especially where venues, trainers, or logistics have already been committed.

6. Use of the website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the website by, any third party.

You must not:

• Attempt to gain unauthorized access to our systems or any other systems or networks connected with our website;
• Use the website to transmit any harmful code, spam, or unsolicited communications; or
• Copy, reproduce, or exploit any part of the website for commercial purposes without our prior written consent.

7. Training programmes and events

For participants in our professional training programmes:

• Registration. Your place may be confirmed only upon completion of registration and payment, subject to the specific programme terms.
• Certificates. Certificates may be issued based on completion criteria such as attendance, assessments, or project work as communicated for each programme.
• Conduct. We reserve the right to refuse participation or remove any participant who disrupts sessions, violates codes of conduct, or engages in unethical or abusive behaviour.

8. HR, recruitment, and outsourcing services

Where CICL supports HR, recruitment, or outsourcing services (such as talent sourcing, assessments, or payroll outsourcing):

• We act as a consulting and advisory partner; we do not guarantee any specific hiring decision, employment outcome, or employee performance.
• Final hiring and employment decisions remain the responsibility of the client organization.
• Clients agree to use candidate and employee information in a lawful, fair, and non-discriminatory manner.

9. Confidentiality

CICL will treat as confidential any non-public information relating to your business, employees, candidates, or operations that you provide to us in the course of an engagement, except where:

• The information is already public through no fault of CICL;
• We are required by law, regulation, or court order to disclose it;
• It is shared with our professional advisers or service providers on a need-to-know basis, under duties of confidentiality; or
• You have expressly authorized us to share certain outcomes (for example, anonymised case studies).

10. Data protection and privacy

We process personal data in accordance with applicable data protection laws and our Privacy Policy. By using our website or engaging our services, you acknowledge that you have read and understood our Privacy Policy and agree to how we collect, use, and protect personal information.

11. Intellectual property

Unless expressly stated otherwise, CICL retains all intellectual property rights in:

• Methodologies, frameworks, tools, and templates developed by CICL;
• Training content, materials, and handouts;
• Reports, analyses, and recommendations provided as part of our services (subject to usage rights granted to clients); and
• Content on our website, including text, graphics, logos, and imagery.

Clients may use deliverables solely for their internal business purposes, unless otherwise agreed in writing. No part of our materials may be reproduced, shared, or repurposed for commercial resale without our prior written consent.

12. Third-party tools and links

Our website and services may make use of or contain links to third-party tools, platforms, or websites (such as video conferencing, payment gateways, email marketing tools, or learning platforms). These third parties are independent controllers of their own services and may have their own terms and privacy policies.

CICL is not responsible for the content, security, or privacy practices of such third-party services.

13. Disclaimers

While we strive to deliver high-quality, evidence-based advice and training, you acknowledge and agree that:

• Our services are advisory in nature and do not guarantee specific financial, operational, legal, or HR outcomes;
• Decisions made based on our recommendations remain your sole responsibility; and
• We do not provide legal, tax, or regulated financial advice unless explicitly stated and appropriately licensed to do so.

The website is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

14. Limitation of liability

To the maximum extent permitted by law, CICL, its directors, employees, and partners shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with:

• Your use of, or inability to use, the website or services;
• Decisions, actions, or omissions taken based on our advice or deliverables; or
• Any delay or failure in performance due to events beyond our reasonable control.

Where liability cannot be excluded, our total aggregate liability in respect of any engagement shall be limited to the total fees paid by you to CICL for the specific service giving rise to the claim.

15. Indemnity

You agree to indemnify and hold harmless CICL, its directors, employees, and partners from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms;
• Your misuse of our website, materials, or services; or
• Any information or content you provide that infringes the rights of a third party.

16. Changes to these Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or operational practices. When we do, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically. Your continued use of the website or services after any changes constitutes acceptance of the updated Terms.

17. Governing law and jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of [insert governing jurisdiction, e.g. the Federal Republic of Nigeria].

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive or non-exclusive jurisdiction of the courts of that jurisdiction, as applicable.

18. Contact us

If you have any questions about these Terms & Conditions, please contact us at:

Conceptual Integrated Consulting Limited (CICL)
Email: info@ciconsult.com.ng
Phone: +234 0802 857 7534
Address: [Insert registered office address here]