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Business Development & Strategy

Design business & operating models
that can actually scale

CICL Business Model & Structure Design helps you align how you make money, how work flows and how decisions are made. We turn scattered activities into a coherent, scalable model and structure that supports long-term performance.

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Business Model & Structure Design

Who we partner with on model & structure questions

Our work is built for organisations whose strategy has evolved, but whose structures, incentives and ways of working have not caught up.

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High-growth start-ups & scale-ups

Businesses outgrowing founder-centric structures and needing a clearer model, roles and decision rights to scale beyond intuition.

Established organisations

Companies with multiple products, units or locations that require a more deliberate operating model and governance approach.

Groups & holding structures

Business groups, families and investors seeking clarity on which activities sit where, and how value and control flow across entities.

Partnerships & alliances

Joint ventures, ecosystems and collaborations that require clear roles, economics and governance to function smoothly.

Pain points

Model and structure problems we help you untangle

We help you move from “this is how we have always done it” to “this is the deliberate model we are choosing for the next stage”.

Scattered activities, unclear value engine

Teams working hard across many initiatives, but without a simple, shared view of how the business truly creates, delivers and captures value.

Structures that no longer match strategy

An organisation chart and reporting lines designed for a previous era—now creating bottlenecks, duplication and unclear ownership.

Unclear decision rights and accountability

Decisions stuck at the top, repeated escalations and confusion over who owns what, leading to slow execution and internal friction.

Economics that don’t reflect reality

Profit centres, cost allocation and incentives that do not match how value is created, making performance difficult to measure fairly.

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Process

How we design business models & structures with you

We blend strategy, financial logic and practical operating experience to design models and structures your teams can actually run—not just slideware.

Step 1

Current state mapping & diagnostics

We map your current business model, structure, value streams and decision-making patterns—surfacing misalignments, bottlenecks and opportunities.

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Design principles & model options

Together, we agree design principles—what must remain true—and develop a set of business and operating model options to test against them.

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Structure, roles & decision rights

We translate the chosen model into structures, spans of control, key roles and RACI/decision-rights maps that make accountability explicit.

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Economics, incentives & governance

We align revenue models, cost allocation, performance measures and governance forums with the new design—so the economics support the structure.

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Leadership alignment & communication

We support alignment workshops and prepare clear narratives so leaders can explain the rationale, choices and expectations to their teams.

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Beyond design

Implementation roadmap & review rhythm

We develop a practical implementation roadmap, identify pilot areas and set up review checkpoints so you can adjust without losing momentum.

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Services

Core business model & structure capabilities

We bring together strategy, finance, HR and operations thinking—so the design works on paper and in real organisational life.

Business model canvas and value chains being designed on a table

Business & revenue model design

Clarifying who you serve, what you offer, how you charge and how value flows across your portfolio—supported by simple, testable economics.

Organisation chart and teams mapped on a laptop screen

Operating model & organisation structure

Defining how work is organised: units, functions, roles, spans of control, shared services and cross-functional collaboration patterns.

Team aligning decision rights and governance on a whiteboard

Decision rights, governance & incentives

Mapping who decides what, where forums sit, what gets measured and how incentives reinforce the designed model instead of fighting it.

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Engagement models

Design support sized to your inflection point

Whether you need a light refresh or a full operating model redesign, we right-size the work to the decisions in front of you.

Leader reviewing a concise design recommendations deck

Model refresh

A focused review of your current business model and structure with targeted recommendations and quick-win adjustments.

Cross-functional team in a workshop designing an operating model

Operating model redesign

A deeper engagement to realign value streams, roles, structures and governance around your next stage of growth or change.

Board-level discussion on a new group and portfolio structure

Group & portfolio design

Support for groups, holding companies and multi-entity structures designing where activities sit, how control flows and how value is shared.

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Deliverables

Your business model & structure toolkit

At the end of an engagement, you leave with tangible artefacts—not just meeting notes—that your leaders can keep using as the business evolves.

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Executive summary deck showing the new business and operating model Design
Executive model blueprint Digital

Business & operating model deck

A clear, leadership-ready blueprint of your chosen model and structure, including rationale, trade-offs and key design principles.

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Organisation structure and RACI chart on a laptop Structure
Structure & decision maps Digital

Org chart & decision rights

Practical artefacts—organisation charts, RACI maps and governance calendars—that clarify who owns what and where decisions sit.

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Roadmap and milestones for implementing the new model Roadmap
Implementation plan Global

Implementation roadmap & KPI tree

A sequenced plan with phases, pilots, dependencies and a simple KPI tree so you can track whether the new design is working.

Details

Results

Aligned structures, cleaner economics, faster execution

We focus on designs that improve day-to-day execution—not just produce elegant diagrams.

Alignment

Shared understanding of how the business works

Leaders and teams develop a common language for your model and structure, reducing confusion and making trade-offs easier to debate.

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Execution

Clearer ownership and faster decisions

With defined roles, decision rights and governance, work flows more predictably and decisions no longer stall at the top.

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Performance

Economics that reflect real performance

Better alignment of revenue, cost and incentives with your design gives you clearer visibility on what is truly driving results.

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Business Model & Structure Design FAQs

How we scope, design and support structural change in your organisation.

When is the right time to revisit our business model?

Triggers often include rapid growth, margin pressure, new regulations, acquisitions, entering new markets, launching new product lines or persistent execution challenges under the current structure.

How involved do our leaders need to be?

Effective design cannot be fully outsourced. We typically work closely with sponsors and a cross-functional core team, with periodic working sessions and decision meetings with senior leadership.

Will this lead to layoffs or major restructuring?

Not necessarily. Some projects focus on clarifying roles, decision rights and governance within existing headcount. Where structural changes are recommended, we help you plan them thoughtfully and transparently.

Do you work with HR on role design and change management?

Yes. We often partner with HR to refine roles, support internal communication and integrate the new design into performance management, job descriptions and talent plans.

Can you coordinate with our external advisors?

We can collaborate with your legal, tax, audit or transaction advisors to ensure the model and structure also align with regulatory, compliance and transaction realities.

How do we keep the design alive after the project ends?

We help you establish review rhythms, dashboards and governance practices so the design is revisited periodically and refined as your context changes—not treated as a one-off exercise.

Need more clarity?

Let’s explore whether now is the right moment to redesign your business model and structure.

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Data Protection & Confidentiality

Business model and structure work often touches sensitive information: financials, strategy documents, internal performance data, pay bands, incentive structures and governance records. We handle all such information with strict confidentiality.

Access is limited to the CICL project team working directly on your engagement. Working files are stored in secure environments, and information is shared with your stakeholders through agreed, secure channels.

We minimise the personal data we collect and avoid including individual identifiers in design artefacts unless explicitly required. Where external advisors or partners are involved, they operate under appropriate confidentiality and data-handling agreements.

Any anonymised examples used in future training or marketing materials are carefully redacted so they cannot be traced back to your organisation.

Our goal is simple: you can speak candidly about your current model and structure, knowing that your information is protected throughout the engagement.

Ready to design a model that fits your next chapter?

Let’s work together to align your business model, structure and governance with the future you are building.

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